“Frequently Asked Questions

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
No, we will not be able to accept returns after the time period mentioned in the our Returns Policy.
Yes, the freebie has to be returned along with the product.
Currently, we only ship within India.
You can enquire us for your corporate requirements at Corporate Section.
An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your My Account.

You can raise a request to return your items with these simple steps:

  1. Log into your My Account.
  2. Go to Orders
  3. Click on ‘Return’ against the item you wish to return or exchange Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘Orders‘ section of your My Account.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Yes, it’s necessary to log into your My Account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Support so that we can look into it.
The following table contains a list of products that are not eligible for returns as per the our Returns Policy:
You could see different prices for the same product, as it could be listed in our offers or promotions.
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
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